We love dogs and animals, and we understand the important role they can play in people’s lives. To ensure a safe, comfortable, and welcoming environment for all customers and staff, we have established the following in-store pet guidelines.
Thank you for your understanding and cooperation.
Service Animals
Trained service dogs are always welcome in the dispensary.
Under the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to perform specific tasks or work for a person with a disability. The task(s) performed must be directly related to the individual’s disability.
In accordance with the ADA, staff may ask:
- Whether the dog is a service animal required because of a disability, and
- What task the dog has been trained to perform
We do not require documentation, certification, or proof of training.
Emotional Support Animals (ESAs)
Emotional Support Animals are not considered service animals under the ADA, as they are not trained to perform a specific task related to a disability.
That said, we may allow well-behaved Emotional Support Animals on a case-by-case basis, at our discretion.
To be considered for in-store access, an ESA must:
- Be under the handler’s direct control at all times
- Remain on a short leash at all times
- Not bark, growl, or behave aggressively toward people or other animals
- Be fully housebroken
- Not jump on counters, displays, or other customers
Sespe Creek Collective reserves the right to refuse entry to any animal that does not meet these standards or poses a safety or sanitation concern.
“Puppy Pass” Courtesy Note
If you have an Emotional Support Animal that consistently meets the above behavior standards, we are happy to note this in your customer file as a “Puppy Pass.”
Please speak with our front desk staff if you have questions about eligibility or would like to request a note on your account.