Frequently Asked Questions

Membership

Do I need to rejoin when you reopen in Ojai?

Yes and no! We still have our prior patient’s information on file but we are currently using Potify for membership and online ordering. Register with them or give us a call at 855.722.9333 if you need assistance.

Can I pay with change?

We accept up to $2 in coin change per delivery.

Who can be a caregiver?

A caregiver must be either a relative of the patient or an employee of a licensed health facility. A valid caregiver is consistently responsible for the housing, health, and/or safety of the patient independent of assisting with medical marijuana. All caregivers must be authorized by the patient, provide a valid ID, and sign a Caregiver Agreement form. Only one person may be designated as a primary caregiver.

Will you accept a copy or picture of my recommendation or ID?

We cannot accept photocopies or pictures for our patient records. For your doctor’s recommendation, we must see the original, stamped, and signed recommendation. MMJ ID cards do not qualify as a valid recommendation. For your ID or driver’s license, we must see the original, valid identification card.

The only exception to this rule is for online recommendation services, such as HelloMD. For online services, you must provide the signed, temporary PDF recommendation that’s emailed to you after your appointment. The original, stamped, and signed recommendation will be sent to you via mail, which we will photograph for our records when it arrives.

Do you accept state medical cards as a doctor’s recommendation?

Yes, a current and valid California state medical card is acceptable in place of a doctor’s recommendation.

Do you do special orders?

We are not able to provide special quantities of flowers. Similarly, we are unable to supply bulk orders of flowers or products directly from our vendors. If you are interested in any other type of special order, feel free to contact our phone operators with your specific request, which we are happy to fulfill when possible.

Can I apply multiple discounts to my order?

No, sorry. Daily Specials and the $275 Bonus may not be combined with Fixed Income, Veterans, or Compassionate Care pricing.

Are your services discreet and confidential?

Yes, we protect your privacy by abiding by HIPAA laws. All of our records and service history are 100% confidential; information is encrypted and stored securely for your protection. We will never give your personal details to anybody for any reason. This also applies to documentation for our discount programs, including Veteran’s, medical, and/or financial documents. Our staff is experienced in confidentially dealing with high profile clients. Should you require an additional degree of discretion during your delivery process, please advise our phones staff.

What forms of payment do you accept?

Banking is difficult for collectives. We accept cash only at this time.

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Delivery

Can I pay with change?

We accept up to $2 in coin change per delivery.

Will the driver call me in advance? What if I have poor cell reception?

The driver will contact you approximately 10 to 30 minutes prior to their arrival. If you have poor cell reception and/or GPS service in your area, please inform the phone operator when placing your order. In this case, we will confirm your availability for the duration of the delivery window when you place your order. If are unavailable to receive your delivery after confirmation, you may be subject to a $10 redelivery fee.

What is your delivery charge?

For delivery within the city of Ojai, there is no charge.

For delivery to Mira Monte, Oakview, and Meiners Oaks, the charge is $5.

For delivery to unincorporated parts of the county, the charge is $10.

Is medical marijuana delivery legal?

Yes, Sespe Creek Collective is a CA registered for-benefit corporation operating in strict compliance with California State Law, SB420 and Prop 215.

Where do you deliver?

We deliver to Ojai and the unincorporated areas of Ventura County. We do not deliver to locations within 1000 ft of a school, park or church. We expect Ventura and Oxnard to begin allowing deliveries some time after January 2018.

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Our Products

Are the same strains always on the menu?

Our menu changes based on what our vendors have available to us. While some vendors choose to grow and provide certain strains consistently, others enjoy versatility. We always strive to provide flowers of the utmost quality. As such, we provide our patients with the best quality flowers available to us, whether that’s flowers we frequently carry or superb new strains.

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Laws & Regulations

Do I need a doctor’s recommendation to order medicine for my pet?

In order to receive a delivery of any medicinal cannabis product, including medicine for pets, you must have your own letter of recommendation from a qualified medical provider. Once you obtain your recommendation, you may register as a new patient with our Collective. Please note, Sespe Creek staff do not have any medical or a veterinary background. Medicating with cannabis is a process of trial and error and self-education. We recommend reviewing the “Pets” category available on our menu, as well as these suggested articles:

Veterinary Marijuana?
The American Veterinary Medical Association

What You Should Know About Medical Marijuana for Pets
Health Magazine

Medical Cannabis: Is it good for our dogs?
The Bark Magazine

Cannabis for Canines — CBD Treats are Healing Dogs, Treating their Pain and Stopping Seizures
TheFreeThoughtProject.com

Who can be a caregiver?

A caregiver must be either a relative of the patient or an employee of a licensed health facility. A valid caregiver is consistently responsible for the housing, health, and/or safety of the patient independent of assisting with medical marijuana. All caregivers must be authorized by the patient, provide a valid ID, and sign a Caregiver Agreement form. Only one person may be designated as a primary caregiver.

Will you accept a copy or picture of my recommendation or ID?

We cannot accept photocopies or pictures for our patient records. For your doctor’s recommendation, we must see the original, stamped, and signed recommendation. MMJ ID cards do not qualify as a valid recommendation. For your ID or driver’s license, we must see the original, valid identification card.

The only exception to this rule is for online recommendation services, such as HelloMD. For online services, you must provide the signed, temporary PDF recommendation that’s emailed to you after your appointment. The original, stamped, and signed recommendation will be sent to you via mail, which we will photograph for our records when it arrives.

Do you accept state medical cards as a doctor’s recommendation?

Yes, a current and valid California state medical card is acceptable in place of a doctor’s recommendation.

Is medical marijuana delivery legal?

Yes, Sespe Creek Collective is a CA registered for-benefit corporation operating in strict compliance with California State Law, SB420 and Prop 215.

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