408 Bryant Circle, Suite C, Ojai, CA 93023   Mon-Sat 10-7, Sun 10-5   (855) 722-9333 info@sespe.org

Frequently Asked Questions

Our Dispensary

Do you accept credit cards?

No, we do not, but there is an ATM available in the dispensary.

Do your prices include tax?

Yes, all taxes are reflected in the displayed price to make it easier for you to gauge how much cash you’ll need. Your receipt will display the itemized amount paid for taxes.

Can I pay with change?

You are welcome to bring in rolled coins at our dispensary. For the safety of our delivery drivers we accept up to $2 in loose change max per delivery.

Can I apply multiple discounts to my order?

No, sorry. Daily Specials and the $275 Bonus may not be combined with Fixed Income, Veterans, or Compassionate Care pricing.

Are your services discreet and confidential?

Yes, we protect your privacy by abiding by HIPAA laws. All of our records and service history are 100% confidential; information is encrypted and stored securely for your protection. We will never give your personal details to anybody for any reason. This also applies to documentation for our discount programs, including Veteran’s, medical, and/or financial documents. Our staff is experienced in confidentially dealing with high profile clients. Should you require an additional degree of discretion during your delivery process, please advise our phones staff.

What forms of payment do you accept?

We accept cash only, and we have an ATM available in our Ojai location.

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Delivery Service

Can I pay with change?

You are welcome to bring in rolled coins at our dispensary. For the safety of our delivery drivers we accept up to $2 in loose change max per delivery.

Will the driver call me in advance? What if I have poor cell reception?

The driver will contact you approximately 10 to 30 minutes prior to their arrival. If you have poor cell reception and/or GPS service in your area, please inform the phone operator when placing your order. In this case, we will confirm your availability for the duration of the delivery window when you place your order. If you are unavailable to receive your delivery after confirmation, you may be subject to a $10 re-delivery fee.

What are your delivery fees and minimums?

For delivery within the city of Ojai, there is no charge, and a minimum order of $50.

For delivery to Mira Monte, Oakview, and Meiners Oaks, the charge is $5, and the minimum order is $50.

For delivery to Santa Barbara within the City limits, or to the unincorporated parts of the county, the charge is $10, and the minimum order is $100.

Where do you deliver?

We deliver to Ojai, the unincorporated areas of Ventura County, and within the Santa Barbara city limits. We do not deliver to locations within 1000 ft of a school, park or church. We applied in June 2018 for a permit to deliver in Oxnard; Ventura has said they will offer permits, but has not taken action yet.

If the currently proposed State regulations go through, cities will not be able to ban deliveries within their borders. The comment period ends August 27, 2018 if you would like to add your voice in support of safe access for all.

Should I tip my driver?

Tips are not included in the donation. Please do tip the driver if s/he provided great service or depending on the situation. The delivery fee does not substitute as a tip for your driver, should you feel one is warranted.

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Our Products

Are the same strains always on the menu?

Our menu changes based on what our vendors have available to us. While some vendors choose to grow and provide certain strains consistently, others enjoy versatility. We always strive to provide flowers of the utmost quality. As such, we provide our patients with the best quality flowers available to us, whether that’s flowers we frequently carry or superb new strains.

Do you do special orders?

We are not able to provide special quantities of flowers. Similarly, we are unable to supply bulk orders of flowers or products directly from our vendors. If you are interested in any other type of special order, feel free to contact our phone operators with your specific request, which we are happy to fulfill when possible.

This medicine didn’t work for me. Can I get a refund for what I didn’t use?

Unfortunately we cannot accept returns on opened flowers or products because you didn’t like it or it didn’t work the way you expected it. State law requires we destroy any medicine returned to us. Therefore, we can only accept defective products for store credit or exchange. Medicating with cannabis requires some trial and error, as it is a product of nature and grown in varied conditions. We recommend ordering smaller amounts of unfamiliar medicines and keeping a medicine journal to track your experience with each medicine.

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Laws & Regulations

Do your prices include tax?

Yes, all taxes are reflected in the displayed price to make it easier for you to gauge how much cash you’ll need. Your receipt will display the itemized amount paid for taxes.

Taxes and Limits (Medical vs. Adult Use)

Do I still need a doctor’s recommendation?

NO, if you are 21+ and have a valid ID. If you are between 18 – 21, you need a doctor’s recommendation and a valid ID. If you are under 18, you need a doctor’s recommendation, a valid ID, and a parent or guardian present with you.

Do I need a doctor’s recommendation to order medicine for my pet?

No, if you are 21 or over, there is no law preventing you from purchasing cannabis for your pet. We carry several products designed specifically for pet consumption. Here’s some more information on cannabis for pets:

Is there a benefit to having a state medical marijuana ID card?

Yes, the 15% excise tax is waived for holders of a valid MMIC. If you spend around $115 per month on cannabis, the card (and the recommendation necessary to obtain it) will pay for itself over a year’s time.

What type of ID do you accept?

In accordance with state law, we require a current and valid California state ID or driver’s license. If your California ID is expired, we will accept an interim ID issued by the DMV (please note, a DMV receipt does not qualify as a valid interim ID) in conjunction with your expired photo ID. If no state ID or driver’s license is available, we may also accept a current and valid passport. Photocopies of your documentation will not be accepted, always have your original documents available.

Is cannabis legal?

Under California law, yes. Sespe Creek Collective is a CA registered mutual-benefit nonprofit corporation operating in strict compliance with California State Law, SB420, Prop 215, and the MMRSA. We have a valid permit from the City of Ojai, and our State License (number M10-18-0000153-TEMP) allows us to sell cannabis for both medical and adult use (recreational).

Cannabis is still federally illegal.

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